Maestro Pro
Refunds and cancellation
The 14-day money-back guarantee, and how to cancel a licence bought on the website.
Licences bought on the website have a 14-day money-back guarantee. Refunds and cancellations cannot be done by email: they are requested on the cancellation page, which checks your licence key and shows exactly what will happen before anything is cancelled or charged.
Subscribed inside the app through the App Store? Apple handles those payments, so ask Apple for the refund: Request a refund for apps or content you bought from Apple. See Refunds for subscriptions bought in the app.
- The 14-day money-back guaranteeAsk for a full refund within 14 days of your first payment, once the payment has cleared.
- How to request a refund or cancelUse the cancellation page with your licence key and follow the steps.
- Refunds for subscriptions bought in the appIf you subscribed inside the app through the App Store, Apple handles the refund, not us.
- When can I get a refund?Refunds are made from day 8 to day 14 after the first payment, once it has cleared.
- Cancelling after the 14 daysNo refund, but you can cancel going forward, and how that works differs for yearly and monthly plans.
- Cancel a yearly licenceYour yearly subscription is cancelled and the key works until the end of the year you paid for.
- Cancel a monthly licenceMonthly licences are on a 12-month contract, so cancelling early costs one month plus half of the remaining term.