How to request a refund or cancel

This is for licences bought on this website. If you subscribed inside the app through the App Store, ask Apple instead: request a refund from Apple.

1. Have your licence key ready. If you have lost it, recover your licence key first.
2. Open the cancellation page and enter your key.
3. Check what the page says will happen. Nothing is cancelled or charged until you confirm.
4. You may be asked why you are cancelling, then confirm.

You receive a confirmation email saying the licence has been cancelled, any refund or fee, and the last day you can use the licence.

Related

• When can I get a refund?
• The 14-day money-back guarantee
• Recover a lost licence key
• Refunds for subscriptions bought in the app
• Refunds and cancellation